Legal

Terms of Service

Last updated: March 2026

By signing up for a ServerNet account or purchasing any of our services, you're agreeing to the following terms. We know legal pages aren't exactly light reading, so we've tried to keep things straightforward.

What we provide

We sell shared hosting, VPS hosting, and email hosting. What you get for your money is described on the relevant product page at the time you place your order. If we ever need to change what's included in a plan, we'll let existing customers know in advance.

Your account

Use real information when you register — we need it for billing and for reaching you if something goes wrong with your service. Keep your password secure. Anything that happens under your account is your responsibility.

Billing

Prices are in Euros, excluding VAT. You pay upfront, either monthly or annually — annual plans save you roughly two months' worth. Invoices are due on receipt. If an invoice goes unpaid for more than 3 days, we may suspend the service. After 14 days, we may terminate it.

Refunds

Shared hosting and email hosting come with a 14-day money-back guarantee. VPS plans are refundable within 48 hours of provisioning — the shorter window is because we allocate dedicated resources the moment your server is created. Refunds go back to whatever method you paid with.

Uptime

We target 99.9% monthly uptime across all services. Planned maintenance doesn't count against that number, and we schedule it outside peak hours whenever possible. If we fall short, you can request a credit proportional to the downtime, capped at one month's fees.

What we expect from you

You're responsible for whatever you host on our servers. Keep your own backups — we run periodic ones on our end, but those exist for disaster recovery, not as a substitute for yours. Follow the Acceptable Use Policy below. Keep your contact details current so we can reach you when it matters.

Suspension and termination

If you break these terms, don't pay your bills, or violate the AUP, we may suspend or terminate your account. We'll try to give you a heads-up first, unless the situation is urgent (e.g., your server is being used to attack others).

Liability

Hosting involves things outside our control — hardware failures, upstream network issues, and so on. We do our best to prevent and mitigate these, but we can't be held liable for indirect or consequential damages. Our total liability is limited to what you've paid us over the past 12 months.

Jurisdiction

These terms are governed by Greek law. If we ever end up in a dispute we can't resolve between us, the courts of Thessaloniki have jurisdiction.

Changes

We may update these terms occasionally. If we make a significant change, we'll email you or post a notice in the client area. If you keep using the service after that, it means you accept the updated terms.

Privacy Policy

Last updated: March 2026

Here's how we handle your personal data. We operate under the GDPR and Greek data protection law. If you have questions, email [email protected].

What we collect

When you sign up, we collect your name, email, billing address, and phone number — the basics for running your account and sending you invoices. Payment details are handled by our payment processor (Stripe); we never see or store your full card number.

On the technical side, we log IP addresses and service usage data. This helps us keep things secure and debug problems when they come up. If you contact support, we keep those conversations too.

What we do with it

Provide your hosting service, send you invoices, answer your support tickets, and let you know about important things like outages or security issues. That's about it. We don't run marketing email campaigns or sell your data to anyone.

Legal basis

Under the GDPR, we process your data because (a) we need it to deliver the service you paid for, (b) we have a legitimate interest in keeping our infrastructure secure, and (c) we're required to keep certain records for tax purposes.

Where your data lives

Everything is on servers in Falkenstein, Germany — within the EU. Data is encrypted in transit with TLS, and access to our systems is restricted to authorized personnel.

Who else sees it

Our payment processor (to charge you), our data center provider (they operate the physical hardware), and law enforcement if they show up with a valid legal request. That's the complete list. Everyone we work with is GDPR-compliant.

How long we keep it

Account data stays for the life of your service plus 5 years after cancellation (Greek tax law requires this). Server logs are rotated every 90 days. If you want non-essential data deleted sooner, just ask.

Your rights

You can ask us to show you what data we have on you, correct anything that's wrong, delete it (where legally possible), or export it in a standard format. You can also object to how we process it, or file a complaint with the Hellenic Data Protection Authority if you think we've got it wrong. To exercise any of these, email [email protected].

Cookies

This marketing site doesn't use tracking cookies or analytics. The billing area at billing.servernet.gr uses session cookies to keep you logged in — these are strictly functional and don't track you.

Acceptable Use Policy

Last updated: March 2026

This is pretty simple: don't use our servers to do things that are illegal, harmful, or that interfere with other customers. Here are the specifics.

Don't host

• Pirated content or anything that infringes someone else's intellectual property.
• Malware, phishing pages, scam sites, or anything designed to harm end users.
• Content that's illegal under EU or Greek law.
• Infrastructure for sending spam (bulk unsolicited email).

Don't do

• Launch DDoS attacks or any kind of network attack from our servers.
• Scan, probe, or try to break into other people's systems.
• Mine cryptocurrency on shared or email hosting (VPS is your own resources — go ahead, though it won't be profitable).
• Run open proxies, open mail relays, or TOR exit nodes.
• Try to access other customers' data or accounts.
• Bypass resource limits or restrictions on your plan.

Resource usage

Shared hosting is a shared environment — if your site is consistently eating all the CPU or RAM, it affects everyone else on the server. We'll reach out and work with you to fix it before taking any action. VPS customers get dedicated resources, so this doesn't apply to you.

Email rules

Don't send spam. Mailing lists must be opt-in with a working unsubscribe link. We may throttle outbound email if we detect unusual volume — this protects our server's reputation (and your deliverability).

Reporting abuse

If you spot something on our network that shouldn't be there, let us know at [email protected]. We take every report seriously and aim to respond within 24 hours.